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I’m Brian Roberson. I’m the department head for shipping receiving at Chicago Music Exchange. We have a huge vintage collection of some of the best instruments you’ll ever find in the world. With using Pacejet, we’ve been able to basically just ship as fast as we can. And we keep getting faster at it. Our goal is to try to try to get about 20 minutes from current. You’ve hit submit on your order and in 20 minutes, you’re gonna get tracking. And Pacejet has allowed us to do that.
Before with our old technologies, we call them miss-ships, but you ordered a red one. We sent you a blue one. We were running about 80 of those a year this year so far, we’re at 14.
When we brought in new people, they had to walk around the warehouse for weeks and months memorizing where things were because it was all just set up what we thought was the best way to do it. Once we were able to switch over to RF smart and Pacejet, the onboarding process switched from three months to a week, maybe a couple of days.
Through Pacejet, we were able to see that we could shave off different aspects of how we’re shipping. Whether it be better routes and we were able to see our better box sizes for products. You know, everything’s being charged by dimensional weight now versus the actual size. So, we were able to really hone in on the best fitting box for the item and being that Pacejet uses container profiles. We were also able to match items multiple items into one container profile making it more efficient for the customer and us.
Now we’re able to keep track of how many of this certain box size we’re using. We’re able to get better, accurate ideas on dimensional weights. And we’re saving a ton of money when it comes to Postage and Supply now that we have accurate results coming back.
So in doing all of this process, we’ve been able to save $68,000 year over year.
Because of NetSuite, RF smart and Pacejet, Chicago Music Exchange has very large amounts of room for growth. We’ve already seen that in the first couple of years that we’ve been using it and it’ll be growing even more for years to come.
