Fort Garry Industries Drives Growth with 3G Pacejet Shipping

About Fort Garry

Fort Garry Industries is Canada’s most trusted truck and trailer parts, sales, and service provider. They offer an unmatched selection of parts for trucks and trailers to the transportation industry as well as full-service repair and truck equipment installation. Customers include major truck fleets, bus fleets, utility companies, the agriculture community, tire shops, municipalities, and mining operations.

The Fort Garry Industries group of companies has over 500 employees with 21 locations in six provinces: Nova Scotia, Ontario, Manitoba, Saskatchewan, Alberta, and British Columbia.

Business Situation

Prior to implementing 3G Pacejet Shipping, Fort Garry experienced slow shipment processing times that severely impacted their operations. It took the team roughly 20 seconds just to create a shipment in their previous system—sometimes even up to 30 seconds when the system lagged. This initial step was just the beginning of a lengthy process. After creating a shipment, the team still had to manually print labels, generate Bills of Lading (BOLs), and complete other essential paperwork for each shipment. Additionally, they had to physically assemble the shipments, which required further time and coordination.

Each of these steps could compound delays, making it increasingly difficult to meet their goal of processing 60 shipments per hour, ultimately putting pressure on the team and impacting their ability to deliver timely service to customers. As a result, carrier pickups were being pushed to later in the day to allow Fort Garry time to complete shipments. This change created costly overtime as Fort Garry struggled to keep pace with the growing demand. The rapid growth of their business—driven by the company’s expanding customer base—further highlighted the limitations of their old systems and processes, underscoring the need for a more efficient solution.

Fort Garry needed a shipping solution that could enhance efficiency, reduce errors, and improve customer satisfaction, all while being flexible enough to handle their increasingly complex logistical needs. With a strong focus on API-based connections for carriers, they needed to streamline their shipping process while accommodating their other carriers that didn’t offer API integration.

The Solution

3G Pacejet Shipping transformed Fort Garry’s logistics operations, enabling them to create shipments in as little as 10 seconds with minimal keystrokes and automatically print any required paperwork. This significant improvement in speed not only streamlined the workflow but also enhanced overall accuracy, ensuring shipments were dispatched correctly to the right customers without errors.

Recognizing Fort Garry’s focus on API-based connections, 3G Pacejet Shipping worked with the them to develop the Contract Rates Module. This module allowed Fort Garry to load their contracted rates for non-API carriers, making it possible for their system to rate shop across all carriers—whether connected via API or not. This flexibility provided Fort Garry the comprehensive solution they needed to continue delivering on-time shipments while efficiently managing their logistics network.

The seamless shipment processing also helped eliminate the frustrations that came with previous systems. Users noted that the interface was faster than their previous solution, drastically reducing wait times. This speed proved critical during peak operational hours, allowing staff to maintain productivity without feeling overwhelmed. By removing bottlenecks and streamlining processes, 3G Pacejet Shipping became a key driver of Fort Garry’s continued growth and success.

The Outcome

With the implementation of 3G Pacejet Shipping, Fort Garry experienced:

• Increased Efficiency: The ability to process shipments in as little as 10 seconds and to automatically print shipping paperwork dramatically increased throughput, allowing the team meet, and even exceed, their goal of preparing 60 shipments in the required time frame. This efficiency minimized the need for overtime and ensured timely dispatch before carrier pickups.
• Enhanced Accuracy: The system’s automation reduced human error, allowing staff to focus on executing shipments accurately rather than troubleshooting issues caused by slow systems and manual processes.
• Improved Customer Service: Fast and accurate shipment processing led to higher customer satisfaction, as deliveries were made on time and to the correct locations.
• Contract Rates Module: The newly developed Contract Rates module gave Fort Garry the ability to manage and rate shop for non-API-connected carriers, ensuring all carriers could be leveraged efficiently, regardless of their technological capabilities.
• Better Reporting and Analytics: Fort Garry expressed a desire for more tailored reporting tools to track savings and performance metrics. While they have begun utilizing some of the existing reports, the need for further optimization and deeper insights remains a focus for future enhancements.

Conclusion

Looking ahead, Fort Garry is eager to continue optimizing their logistics operations. They are particularly interested in leveraging data analytics to refine shipping choices, consolidate shipments, and explore opportunities for cost savings. Additionally, the automation of processes through their ERP system and 3G Pacejet Shipping holds promise for even greater efficiencies.

The implementation of 3G Pacejet Shipping has helped significantly transform Fort Garry’s logistics operations. By streamlining processes, enhancing efficiency, and providing exceptional support, 3G has proven to be a valuable partner in Fort Garry’s journey toward optimized shipping and improved customer satisfaction. As Fort Garry continues to grow, 3G Pacejet Shipping remains central to their ability to manage that growth efficiently, leveraging both their API-first approach and the Contract Rates Module to meet the evolving demands of their business.