About Heritage Cutter
Heritage Cutter is a leader in manufacturing round cutting tools, serving a wide array of industries such as aerospace, automotive, energy, and more. With a commitment to precision and quality, their tools support intricate and demanding applications across North America and beyond. Heritage Cutter operates four manufacturing plants located in Pennsylvania, Massachusetts, and Indiana. The company has relied on Infor’s SyteLine ERP system since 2012, running version 9.00.30 on-premise, with plans to upgrade to version 10 between 2025 and early 2026. Jason Whitman, IT Manager at Heritage Cutter, has been at the forefront of ensuring that technology and operations align with the company’s growth trajectory.
The Business Situation
For years, Heritage Cutter managed its shipping through the UPS WorldShip standalone application, resulting in disconnected processes from their Infor SyteLine ERP. This caused data duplication and inefficiencies, creating bottlenecks in their shipping and customer service operations. The need for a more integrated solution became increasingly clear, as the company sought to unify and streamline these processes. Transitioning to 3G Pacejet Shipping provided the opportunity to connect shipping functions directly with their ERP, facilitating smoother coordination across teams and eliminating redundant data handling.
The Solution
Heritage Cutter selected 3G Pacejet Shipping due to its seamless integration capabilities with Infor SyteLine ERP, enabling a robust and efficient shipping solution. During the implementation process, 3G Pacejet Shipping assigned a dedicated project manager who guided the team through setting up a new site using data imports from existing facilities, minimizing redundancies and accelerating the process.
Key features like branded customer emails offered an enhanced experience by providing personalized shipment details, maintaining brand identity, and streamlining customer communication. This integration enabled their customer service and shipping departments to collaborate more effectively, improving both accuracy and efficiency.
The Outcome
Since adopting 3G Pacejet Shipping, Heritage Cutter has realized significant gains in operational efficiency and accuracy. The company ships up to 50,000 packages annually, and the solution has allowed them to scale seamlessly across multiple sites. By setting predefined shipping methods within their Infor SyteLine ERP, orders are processed with greater accuracy and fewer manual interventions. This integration ensures customer shipping preferences are met consistently. Branded email capabilities have enhanced customer communication, keeping customers informed while reinforcing the company’s identity. Furthermore, the IT team has benefited from reduced maintenance needs since 3G Pacejet Shipping manages carrier API updates, freeing resources for strategic projects.
What’s Next
Heritage Cutter is exploring additional functionalities within the 3G Pacejet Shipping and SyteLine integration, such as shipping workbenches, to further enhance their efficiency and optimize reporting processes.
Jason encourages companies exploring similar upgrades to tap into 3G Pacejet Shipping’s extensive resources and expertise, as their tailored approach can drive operational efficiencies and process transformation.
“With 3G Pacejet Shipping, we’ve eliminated data redundancies and created a more seamless connection between our customer service and shipping teams, which has significantly improved our operational efficiency.”
