About Tiger Companies
Tiger Companies offers a diverse range of products, from medical furniture to commercial and residential outdoor trash cans. Over time, the company has evolved from a local B2B business to a dynamic online seller, catering to a wider audience through eCommerce and multiple platforms.
The Business Situation
As Tiger’s business expanded, compliance demands from trading partners—particularly for complex shipping labels and paperwork—became increasingly difficult to manage manually. These challenges led to inefficiencies, errors, and retailer chargebacks, creating a need for an automated shipping solution that would streamline these processes and integrate seamlessly with their ERP system.
The Solution
After choosing 3G Pacejet Shipping, Tiger was able to automate label generation, ensuring compliance with their trading partners’ complex requirements. The integration also allowed them to reduce errors and maintain smooth operations without disrupting their warehouse processes. The user-friendly nature of 3G’s solution, paired with flexible customization options, provided the scalability they needed as their business continued to grow.
Looking ahead, Tiger is particularly excited about 3G’s Self-Service Shipping Paperwork feature, which will allow them to modify shipping documentation templates independently using a WYSIWYG editor. “Once this feature is available, we’ll be able to adapt quickly to new compliance requirements from our partners without relying on additional resources. It’s a game-changer for future-proofing our shipping operations,” says Jeff Goldberger, Chief of Operations at Tiger Companies.
The Outcomes
The integration of 3G Pacejet Shipping has delivered significant results for Tiger Companies, including a 30% reduction in retailer fees and chargebacks due to improved compliance and error-free paperwork. By automating and customizing shipping labels and documents, Tiger has enhanced operational efficiency while maintaining the flexibility to meet complex partner requirements. Additionally, the solution has provided the scalability needed to support the company’s continued growth across multiple eCommerce platforms.
What’s Next
Tiger plans to continue optimizing its shipping processes by leveraging Self-Service Shipping Paperwork to make adjustments to shipping documents as needed. This new flexibility positions Tiger to better meet the needs of existing and future partners, keeping them competitive in an ever-evolving eCommerce landscape.
Advice for Others
Tiger recommends investing in a flexible, scalable shipping solution to streamline compliance and enhance operations. “3G has made compliance management easier, and the Self-Service Paperwork feature gives us even more control over our operations,” says their operations manager.
“Once this feature is available, we’ll be able to adapt quickly to new compliance requirements from our partners without relying on additional resources. It’s a game-changer for future-proofing our shipping operations.”